Shipping

Last updated [FILL: date]

DaysRun ships worldwide from Auckland, New Zealand. Every print is made to order, so there are two parts to any delivery estimate: production, then transit.

1. Production time

Every print is made to order, so production time comes before shipping time.

• Unframed prints are printed at Skar Image Lab in Auckland and take 3–5 business days to produce.
• Framed prints go on to our framing partner after printing, and take 7–12 business days in total before dispatch.

Production time starts from the business day after your order is placed and payment clears. Business days are Monday to Friday, excluding New Zealand public holidays.

Orders placed over the Christmas and New Year period, or during a promotion, may take longer. We will note this on the site when it applies.

2. Shipping within New Zealand

Shipping is free on all orders within New Zealand, including rural delivery.

Orders are sent with [FILL: courier] and typically arrive within [FILL: 1–3] business days of dispatch. Rural delivery may add [FILL: 1–2] business days.

3. International shipping

We ship worldwide for a flat rate of [FILL: $XX NZD] per order, charged at checkout.

International orders are sent with [FILL: carrier] with tracking. Transit typically takes [FILL: 5–15] business days depending on destination, and can take longer where customs clearance is slow.

If we are unable to ship to your country, we will contact you and refund your order in full.

4. Customs, duties and taxes

Orders shipped outside New Zealand are exported goods and are zero-rated for New Zealand GST — no NZ GST is charged.

You are the importer of record. Any customs duties, import taxes, VAT/GST, brokerage or handling fees charged by the destination country are your responsibility and are payable by you on arrival. These charges are set by your government, not by us, and we cannot calculate or predict them.

We cannot mark parcels as “gift” or declare a value lower than the amount paid. Doing so is unlawful.

If a parcel is refused at customs, or abandoned because import charges are not paid, we are not able to refund the order. If the parcel is returned to us intact, we will refund the value of the goods less shipping costs incurred.

5. Packaging

• Unframed prints are [FILL: rolled in a rigid protective tube / flat-packed between rigid board] with acid-free tissue.
• Framed prints are wrapped, corner-protected and boxed. We use UV-protective acrylic rather than glass, because acrylic is far less likely to break in transit.

6. Tracking

You will receive a dispatch email with a tracking number once your order leaves us. Please allow up to 24 hours for tracking to begin updating.

If your tracking has not moved for [FILL: 5] business days, email prints@daysrun.co.nz and we will chase it with the courier.

7. Delivery addresses

Please check your delivery address carefully at checkout. We ship to the address exactly as you enter it.

• We can usually update an address within 24 hours of ordering — email prints@daysrun.co.nz.
• We cannot redirect a parcel once it has been dispatched.
• If an incorrect or incomplete address causes a parcel to be returned to us, you are responsible for the cost of re-delivery.
• [FILL: confirm or delete — “We are unable to ship framed orders to PO Boxes.”]

8. Delivery, signature and risk

Risk passes to you on delivery to the address you provided.

If you instruct the courier to leave a parcel without a signature, or nominate a safe place or alternative address, delivery is complete when the parcel is left there, and we cannot be responsible for loss or damage after that point.

9. Delays

Delivery timeframes are estimates, not guarantees. Once a parcel is with the courier it is outside our control.

We are not liable for delays caused by courier networks, customs clearance, weather, natural events, strikes or other circumstances outside our reasonable control. If a delay becomes unreasonable, contact us and we will help resolve it — your rights under the Consumer Guarantees Act 1993 are unaffected.

10. Damaged or lost parcels

Please inspect your parcel on arrival and report any damage within 24 hours, with photographs of both the item and the packaging. If tracking shows delivery but nothing has arrived, contact us.

Full detail is in our Returns & Refunds Policy.